Mapping of Message Statuses

This page describes how the message statuses shown in the 121 Portal map to Twilio Message Statuses.

Message Statuses shown in 121 Portal

PA Table Last message is:

1. Sent: purple
2. Delivered: purple
3. Failed: red
4. Read: purple

Messages Pop-up Message is:

1. Sent: black
2. Delivered: black
3. Failed: red
4. Read: black

Mapping 121 Portal Message Statuses to Twilio Message Statuses

For both SMS and Whatsapp:

1. accepted: Sent
2. scheduled: Sent
3. queued: Sent
4. sending: Sent
5. sent: Sent
6. delivery_unknown: Sent
7. delivered: Delivered
8. undelivered: Failed
9. failed: Failed

Only for Whatsapp:

1. read: Read

Reference

What are the Possible SMS and MMS Message Statuses, and What do They Mean?

Note that the Twilio Message Statuses are different from Twilio REST API error codes. However, they are related: depending on some error codes, a message gets a specific status.

Twilio REST API error codes