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"This project is part of Nalaiya Thiran, an experiential project-based learning program in collaboration with Anna University, IBM, ICT Academy, and NASSCOM. Our team successfully completed this project as a part of the program Cloud App Project [11/2022-02/2023]."

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KaarthiikM/Customer-care-registry

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     "Client-Focused Web Developer | IBM Project Experience | Expertise in HTML, CSS, JavaScript, Python | Proficient with IBM Cloud, Containers, Object Storage | Cloud App Project | [11/2022-02/2023]"

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PROJECT DESCRIPTION

An online comprehensive Customer Care Registry is to manage customer interaction and complaints with service provider over phone or through an e-mail. The system should have capability to integrate with any service provider from any domain or industry like Banking, Telecom(Online shopping), Insurance, etc.. Customer Care is also known as Client Service is the provision of service to customers its significance varies by product, industry and domain. In many cases customer care services is more important if the purchase relates to a service as opposed to a product. Customer care Registry may be provided by a Person or Sales & Services Representatives Customer Care Registry is normally an integral part of a company's customer value proposition.

DOMAIN CLOUD APP DEVELOPMENT
TEAM ID PNT2022TMID22548
BATCH NO B2-2M4E

Software Specifications

🛠 Skills Required

IBM Cloud,HTML,Javascript,IBM Cloud Object Storage,Python-Flask,Kubernetes,Docker,IBM DB2,IBM Container Registry

👨‍💻TEAM MEMBERS

Environmental setup

PROJECT DESIGN & PLANNING

IDEATION PHASE

  • Literature Survey
  • Empathy Map
  • Brainstorm
  • Problem Statement

PROJECT DESIGN PHASE 01

  • Proposed Solution
  • Problem-Solution Fit
  • Solution Architecture

PROJECT DESIGN PHASE 02

  • Solution Requirements
  • Customer Journey Map
  • Data Flow Diagrams
  • Technology Stack

PROJECT PLANNING

  • Milestone & Activity List
  • Sprint Delivery plan
  • JIRA Project Files

PROJECT DEVELOPMENT PHASE

  • Sprint-1
  • Sprint-2
  • Sprint-3
  • Sprint-4

FINAL DELIVERABLES

  • Final code
  • Project preview
  • Demonstration video
  • Project report

Vel Tech Multi Tech Dr. Rangarajan Dr. Sakunthala Engineering College

About

"This project is part of Nalaiya Thiran, an experiential project-based learning program in collaboration with Anna University, IBM, ICT Academy, and NASSCOM. Our team successfully completed this project as a part of the program Cloud App Project [11/2022-02/2023]."

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