I can’t add my printer

[renegadecitizen]

I’m trying to add my printer
I’m using octoprintanywhere
I scan the code
But it gives me the connection error
The operation couldn’t be completed
(Starscream.WSError error 1)

Could you please help me?

[gdombiak]

Hi @renegadecitizen,

Are you using https or http to connect to OctoPrint? If you are using https and you are not using a valid certificate ... then this error means that the presented certificate is not valid. If you want to use https with not a valid certificate then go to OctoPod -> Settings -> Security and disable certificate validation.

Let me know if that helped or if you are not using https.

[renegadecitizen]

I tried it
It didn’t help
It gives me a warning
It couldn’t connect because it’s not in the correct format

Thanks for helping man

[gdombiak]

Could you share the warning that you got and the incorrect format message that you got? That might help troubleshoot this issue.

Thanks,
Gaston

[renegadecitizen]

These are the two errors I’m getting
It’s not a local installation
My Pi is located at
https://renegadecitizen.octoeverywhere.com

[gdombiak]

How does thing work when you are in the local network? If they work fine, then we should take a look at your reverse proxy (I'm assuming you are using one). Are you using a VPN or port forwarding? Could you share more about your setup.

Regards,
Gaston

[renegadecitizen]

It works fine on local
Neither VPN or port-fowaring
Only octoeverywhere.com
I understand if it doesn’t work with your app

[gdombiak]

Gotcha. I checked out that product and the developer is slowly adding support for apps. Check out this link. I think he also mentions that on his website

[renegadecitizen]

Cool they mention octopod so there’s hope

[gdombiak]

Will close this ticket for now. Let me know if you need any further help.

Gaston