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bulk-transcript-downloader

Sample application to export chat transcripts (in bulk) from a SocialMiner server

Overview

This sample does the following:

  1. Invokes a /search REST API request on a Cisco SocialMiner server for all handled chat contacts
  2. Processes the response from the server, and extracts chat transcript data
  3. Exports transcript for each chat session into a separate text file (with additional metadata)
  4. Archives all the exported transcripts into a ZIP file

Running

Setup

  1. Cisco SocialMiner server
  2. Client machine with Python 2.7+ in the system/user PATH

Run

python bulk-transcript-downloader.py --host <HOST_ADDRESS> --user <ADMIN_USERNAME> --password <ADMIN_PASSWORD>

where

HOST_ADDRESS        = IP address/hostname of the SocialMiner server
ADMIN_USERNAME      = login id of the application administrator account of the SocialMiner server
ADMIN_PASSWORD      = login password of the application administrator account of the SocialMiner server