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Resume |
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This page serves as a brief summary of my professional experience rather than a full resume. That full resume is available upon request.
- Issued: May 2020
- Expires: May 2023
- Certification Badge
- Issued: March 2017
- Expired: September 2018
- Certificate retired and has been replaced with: Professional Collaboration Engineer certification
- On premise and cloud infrastructure administration
- Computer networking administration for multiple sites
- Systems support for a variety operating systems, applications, and services
- Experience with: Kubernetes, Linux, Ubiquiti, Docker, AWS (multiple services), Bash scripting, ESXi, GitHub, Jira, and more
- Everything listed below under "Tech Services Analyst"
- Oversaw escalated support requests
- Business critical technology implementation projects and implementation projects between multiple departments
- Experience with: Windows Server, Powershell scripting, McAfee Security, Symantec, Ruckus, and more
- Handled support requests for employee technology use
- Troubleshooting of user equipment, printers, and other corporate technology
- Technology implementation projects
- Experience with: Google Apps, Samange, Windows, Microsoft Office, Active Directory, Avaya IP Office, and more
- Troubleshooting of customer nevironments including networks, computers, and copiers
- Network on Command management for client with multiple offices
- VOIP phone system administration, installation, configuration, and maintenance
- Work with clients to understand technology needs and upgrade as appropriate
- Assist retail customers in purchasing and using refilled ink cartridges
- Manage inventory
- Manage network and business PCs
- Sales calls for new and existing customers