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General UX Thread#2984
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P1T-Defect
@tessgadwa

Description

@tessgadwa
tessgadwa
opened on Jan 18, 2017

This issue thread has been created for collecting / catalog general UX issues and enhancements -- things that aren't necessarily broken but could work a bit better.

Here is a somewhat comprehensive list of issues added to date. Updated 11/19/2017.

Untracked issues:

  • Many icons are repeated for different purposes, like the Start Chat and the icon below the number of users General UX Thread #2984 (comment)
  • Many icons do not have hints when the mouse is over them General UX Thread #2984 (comment)
  • When previewing an image I expect that the preview closes after clicking on the dark area General UX Thread #2984 (comment)
  • It could be better to have an arrow to collapse the right sidebar instead of clicking on the person icon, to be consistent with the left sidebar General UX Thread #2984 (comment)
  • One minor thing that's been mildly annoying me is how some UI elements in end-to-end encrypted rooms don't obey the room's Tinting. The green padlocks will stay green even if I set the room's color to Blue in settings, which just feels wrong... General UX Thread #2984 (comment)
  • UX I would find super handy: being able to swipe left to right from within a convo to go back to my convo list. I constantly try to do it and it just highlights whatever message I'm swiping over. General UX Thread #2984 (comment)
  • I find the bot messages to be difficult to read if I have some distance between my head and the screen as the screen is bright and Riot is light and I am supposed to read gray text against white background which might be doable when there isn't so much text, but when all room activity is bots (RSS) integration it gets difficult. General UX Thread #2984 (comment)
  • We should have a stronger contrast on color pallette, like level 700 in material design guidelines. The lines in the icons should be also bolder. General UX Thread #2984 (comment)
  • Sender text should be bold and optionally colored, not grayed out. General UX Thread #2984 (comment)
  • The margin between messages is too big, and we should use some line/color elements to make it smaller. General UX Thread #2984 (comment)
  • The default light color scheme is uncomfortable to use on my laptop with a TN screen. The contrast between the colors in the color scheme is low enough that the bad viewing angles of the TN panel makes the colors sort of vary uncomfortably when looking at the screen from slightly different angles (vertically). General UX Thread #2984 (comment)
  • Most IRC clients can be operated solely with the keyboard, most web-based chat systems can be operated largely with the keyboard. It would be nice if Riot supported some baseline keyboard behaviour General UX Thread #2984 (comment)
  • Determine which general features should be made available for E2E chat, which should be optional, and which should be banned. General UX Thread #2984 (comment)
  • Add badge or naming convention to identify bots and distinguish them from human chat participants General UX Thread #2984 (comment)
  • No save button in Riot browser settings (fe. when changing nickname) https://vector.im/develop/#/settings - User has to click Enter, unintuitive. General UX Thread #2984 (comment)
  • Riot Android defaults to notifying of every message in chatrooms, which results in loads of notifications. - Should notify only at mentions. General UX Thread #2984 (comment) General UX Thread #2984 (comment)
  • When catching up with conversation (group, but probably all of them) in Riot Android ie. reading old comments, because people write so fast, when you switch to another chat (because someone sent something important) and the back to where you were, you're on the bottom of the conversation instead of where you were before, you have to scroll all the way up in search of that sentence. - This is a default for Whatsapp, but I think it shouldn't be as it's easy to scroll down (or tap a scroll all the way to the bottom button). General UX Thread #2984 (comment)
  • The plus button in Riot Android opens a menu where you choose whether to start chat or create room. I think it should open the 'start chat' view /with/ an option in there to create a room. - Requires unnecessary additional tap. General UX Thread #2984 (comment)
  • The view after you tap the search button in Riot Android shows a Rooms pane inside of which is a Browse directory button. When you search for something, it doesn't show the results instantly, but you have to tap that button. The button seems to be not needed at all. A proposed solution: after going to the search view (nothing typed in), in Rooms pane show the rooms directory (alternatively show recently used rooms and a Browse directory button above, but this probably is a less ideal solution, as they are visible in the main view too (unless there are a lot of 1:1 convos) - think it through), consider showing contacts in the People pane, last files in Files pane and latest messages in Messages pane. When you type in something (search) - show the search results immediately with no additional tap required. General UX Thread #2984 (comment)
  • I tested SIP with a friend once. She told me that Whatsapp didn't disconnect on network change (mobile to home wifi). I don't know if this is the case with Riot, but mention anyway. General UX Thread #2984 (comment)
  • 1:1 conversations are together with group conversations/rooms in the main view of Riot Android. This may be messy. The irc-like group conversations aren't important for people, ie. they don't need them easily-accessible when they are on the go for example, they are something used when you have time for casual conversation with mostly strangers. The situation is different with 1:1 and group chats between friends/contacts (you know, group chats as present in Facebook Messenger, Whatsapp etc.) You want them accessible instantly after opening the app and right now, you will see all the public irc-like rooms (unless they are completely dead) at the top of the screen and the private conversations at the bottom. // This also makes it seem that the app is intended to be used like an IRC client and 1:1 chats are an additive like pms on irc. - Solution: Whatsapp and Messenger do it using panes, one for Calls, one for Chats, one for Contacts. Here it would be one for private conversations, one for public rooms. Think about it. General UX Thread #2984 (comment)
  • I'm not sure what are the goals of Riot. The immediate impression is that it's a Slack competitor, an app designed for public conversations in IRC manner, something for collaboration. The slogans on riot.im also indicate that, while my impression from the conversations on #Riot room was that there is some desire to hit the masses, nontechnical people and 1:1 conversations. And the mission described in Matrix FAQ mentions interoperability with existing networks. Well, this won't hit the masses if it's going to be this way. This project has huge momentum and that could be put to good use. Even me, a technical person deep in this stuff, created an account half a year ago and immediately ignored the platform because of the impression that this isn't really what I'm looking for - a second generation messenger (think Whatsapp), but free software and secure. General UX Thread #2984 (comment)
  • If you want to appeal to the masses, I think there should be some major UI changes and even website changes (it mentions things like bridge networks or work collaboration). Although maybe this is directed more at where the money is - corporations (similarly to Ring or Jitsi) in which case the UI goals would be different and the name and design choices would be rather strange. I'm willing to discuss this in more detail with others. General UX Thread #2984 (comment)
  • There should a an all black theme, not just dark grey (probably best to push it along with the dark grey). - On (AM)OLED screens it uses much less battery and produces much less light which is beneficial for eyes. On all screens, produces less light and is good to use at night, especially in rooms with other people sleeping. General UX Thread #2984 (comment)
  • Create a new account button on https://riot.im/app/#/login is small, hard to find. Consider either making it bigger or putting it on a similar background as the Sign in button. General UX Thread #2984 (comment)
  • When you create an account and then change your nickname, you can't sign in with your new nickname, but only with the old one. This is because you can't change your login, the old login is still visible when you enter a room. Consider making nickname and login equal? Hide the login and only show the nickname? Hide the server data (is this needed?)? General UX Thread #2984 (comment)
  • Riot browser. When in conversation view, timestamps when the messages were sent aren't visible unless cursor is hovered over the message. This provides a minimalistic trendy design, but is not functional, not ergonomic. Therefor this can stay. Although another thing is pretty bad, when you hover over the timestamp you should see the complete date (day, month, year, hour, minutes, seconds), but this doesn't happen. General UX Thread #2984 (comment)
  • When you join a private 1:1 conversation, it's called a room, which is very misleading for anyone that never used IRC and a pretty misleading for those who did. If this is meant to be used as a normal consumer messenger, this has to be changed. Also, think about changing private conferences name 'room' to 'group chat' or whatever name proprietary messengers use. General UX Thread #2984 (comment)
  • Riot Android. When in conversation view, when you tap a message it get highlighted. I consider this an over-engineered, useless feature. You tap stuff by accident, especially when you're scrolling, when you do, you get annoyed, because you have to tap again to un-highlight. This doesn't provide any usability, as the screen is small and letters are big anyway, you can read the message no problem and you won't have to search for a sentence (like in a book for example) because there's only several on the screen. General UX Thread #2984 (comment)
  • Consider adding a Whatsapp like message status inficators - sent, received, read. Right now only read status is obvious, sent is provided (the message turns black). General UX Thread #2984 (comment)
  • Avatars of both you and the person whom you're talking with are on the left instead of how it is elsewhere, you on the right, he/she on the left. General UX Thread #2984 (comment)
  • Lots of technical chatter in the application, fe. "user turned on end-to-end encryption (algorithm m.megolm.v1.aes-sha2)" (the cipher used will scare the user, show it when hovering or don't show at all?); "user (@user:matrix.org) joined the room" (while user (or user:matrix.org) joined the room would be enough. BTW user:matrix.org is not standard like user@matrix.org is, but the latter is taken as an email address by a normal person, which is not ideal either. Some brainstorming needed on this issue? General UX Thread #2984 (comment)
  • Riot browser. Couldn't all of the settings be fit on one screen without need for scrolling? General UX Thread #2984 (comment)
  • Riot Settings. Consider hiding advanced settings like Device list, Cryptography stuff, Server data, Sync request timeout and delay, Version of the application, TOS etc. This could be accessible by additional button "Advanced settings" and only the absolutely necessary stuff be left in normal Settings. General UX Thread #2984 (comment)
  • Riot browser settings view. Remove the change password boxes from there, waste of space. Leave just the Change password button that will open another window containing these boxes. Change "Messages containing keywords" to Mentions/When mentioned, something like this throughout the platform. Delete this: "Advanced notifications settings There are advanced notifications which are not shown here. You might have configured them in a client other than Riot. You cannot tune them in Riot but they still apply.", you don't want to see settings of other apps in another app, you can access them in the respective app. General UX Thread #2984 (comment)
  • Riot browser. Too many buttons, too much possible tinkering, people don't like tinkering, they want it to just work. There's a button to hide room's user list, to hide rooms list, to show them. // This is useful for the desktop app though, you can put it on the left side of the screen, hide both lists and there's lots of space for messages. A good solution would be to make best default settings for different resolutions and window positions. General UX Thread #2984 (comment)
  • Riot browser dark theme. Manage integrations view of the room, letters are not visible. The X button is not visible. General UX Thread #2984 (comment)
  • Riot browser room settings. Options you can't change are visible, maybe hide them a bit instead of showing them on the top? Hide Local addresses for this room and Remote addresses for this room parts of the view. Two options for the same setting: Enable URL previews for this room (affects only you) and Disable URL previews for this room (affects only you) - there should be one setting for this. Hide Addresses, Privileged users, Banned Users, Advanced settings and Permissions. General UX Thread #2984 (comment)
  • Riot browser. Full room description is not visible when it's long. Clicking on the room's name shows settings, doesn't show the description. // Hovering shows full description. A good alternative would be to instantly expand the top bar when hovering and show full description. This would look better and would be more intuitive. General UX Thread #2984 (comment)
  • Riot browser and desktop. If the left pane, list of rooms is hidden, highlight rooms with unread messages. Don't highlight chatter (user joined etc.) General UX Thread #2984 (comment)
  • Riot browser and desktop. Room directory. When you type in something to search and hit enter, it doesn't show the results, but opens the room, even if it doesn't exist. It's not really intuitive. It should show the results and allow to choose the result. An option to direct joining a room could be provided if you type in the full address #room:server. General UX Thread #2984 (comment)
  • View already verified keys General UX Thread #2984 (comment)
  • High contrast icon: /~https://github.com/taw00/riot-rpm/tree/master/source-riot-extras-desktop/riot-extras-desktop/extras General UX Thread #2984 (comment)
  • Add ability to mark messages unread Add ability to mark messages unread element-meta#347
  • Panel open/closedness could persist over refreshing the app

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