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<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="utf-8">
<meta http-equiv="X-UA-Compatible" content="IE=edge">
<meta name="viewport" content="width=device-width, initial-scale=1">
<title>Linc - Frequently Asked Questions</title>
<!-- CSS -->
<link rel="stylesheet" href="http://fonts.googleapis.com/css?family=Source+Sans+Pro:300,400,700,300italic,400italic,700italic">
<link rel="stylesheet" href="http://fonts.googleapis.com/css?family=Open+Sans:400,300,600">
<link rel="stylesheet" href="http://fonts.googleapis.com/css?family=Montserrat:400,700">
<link rel="stylesheet" href="assets/css/bootstrap.min.css">
<link rel="stylesheet" href="assets/font-awesome/css/font-awesome.min.css">
<link rel="stylesheet" href="assets/css/animate.css">
<link rel="stylesheet" href="assets/ultimate-flat-social-icons/ultm-css/ultm.css">
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<link rel="stylesheet" href="assets/css/buttons.css">
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<script src="https://oss.maxcdn.com/libs/respond.js/1.4.2/respond.min.js"></script>
<![endif]-->
<!-- Favicon and touch icons -->
<link rel="shortcut icon" href="assets/ico/favicon.png">
<link rel="apple-touch-icon-precomposed" sizes="144x144" href="assets/ico/apple-touch-icon-144-precomposed.png">
<link rel="apple-touch-icon-precomposed" sizes="114x114" href="assets/ico/apple-touch-icon-114-precomposed.png">
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<link rel="apple-touch-icon-precomposed" href="assets/ico/apple-touch-icon-57-precomposed.png">
</head>
<body>
<!-- FAQ -->
<div class="faq-container section-container">
<a href="/">
<img class="faqbutton" src="assets/img/BackArrow.png" alt="return to home">
</a>
<div class="container">
<div class="row">
<div class="col-sm-12 faq section-description wow fadeIn">
<h2>Frequent questions</h2>
</div>
</div>
<div class="row">
<div class="col-sm-6 faq-box wow fadeInLeft">
<div class="single-faq">
<h3><strong>How does Linc work?</strong></h3>
<span><i class="fa fa-plus"></i></span>
<div class="single-faq-text">
<p>
Simply connect the email address you use for your online shopping, and allow Linc to use your “Current Location” to suggest places you
shopped at or snap a photo of your store receipt.
</p>
<p>
That’s just the start. Have a question or comment on item you just purchased? Want to track your online shipments? Need
to set return reminder? Tap on the Assist button in any of your Shopping Event Cards and enjoy a whole new way of getting
customer service.
</p>
</div>
</div>
<div class="single-faq">
<h3><strong>How do I get started?</strong></h3>
<span><i class="fa fa-plus"></i></span>
<div class="single-faq-text">
<p>
1. Download Linc App to your smartphone by going to iTunes App Store or Google Play Store.
</p>
<p>
2. Create your Linc account by Tapping on “Why Sign-Up”. Linc allows you to enter an email address or your Facebook account credentials to get started.
</p>
<p>
3. Please note: You should connect the email address you use for your online shopping. At this point you will be asked to confirm your email
address and enter your email password. We do not store your email credentials. If you have additional email address you
like to connect we give you a way once you inside the app. (Via Capture Screen “+” in Navigation Bar).</p>
</div>
</div>
<div class="single-faq">
<h3><strong>Why does Linc need to my email?</strong></h3>
<span><i class="fa fa-plus"></i></span>
<div class="single-faq-text">
<p>
Linc uses intelligent computer scripting to process your email account and identify online purchases. All data is secured
and encrypted. We do not share your data without your permission.
</p>
</div>
</div>
<div class="single-faq">
<h3><strong>How can I change the the notification settings?</strong></h3>
<span><i class="fa fa-plus"></i></span>
<div class="single-faq-text">
<p>
To access and customize your notifications, enter the Profile/Settings screen via Navigation Bar, Scroll down Profile
Screen and adjust your Notification Alerts. Turn any notifications On/Off with your toggle button.
</p>
<p>Notifications are a reliable way
of keeping you connected to your stores and shopping activities.
</p>
</div>
</div>
<div class="single-faq">
<h3><strong>Why can't I log into my account?</strong></h3>
<span><i class="fa fa-plus"></i></span>
<div class="single-faq-text">
<p>
Sometimes we loose or forget our passwords. To retrieve your password launch the app, tap on “Log-In” and once again
on “Forgot password?”. You will be asked for the email address you used to create an account with Linc.
</p>
<p>If you receive any errors while trying to log-in please send a note to support@letslinc.com and we will get back to as
quickly as possible.
</p>
</div>
</div>
<div class="single-faq">
<h3><strong>How do I disconnect my email with Linc?</strong></h3>
<span><i class="fa fa-plus"></i></span>
<div class="single-faq-text">
<p>
To disconnect your email address from Linc you need to go to the Capture Screen by tapping on “+” in the Navigation Bar.
Find the Email at bottom of screen. Once you in the Email Accounts screen, swipe right-to-left on the email address you
like to delete. This will ensure that any future email activity is not accessible by Linc.
</p>
</div>
</div>
<div class="single-faq">
<h3><strong>Does Linc access my credit card or banking information?</strong></h3>
<span><i class="fa fa-plus"></i></span>
<div class="single-faq-text">
<p>
No! The only information used by Linc is your purchase item information, amount of item/total, shipment information. In addition,
retailers protect their customers by not including credit card or financial institution information in you online receipts.
</p>
</div>
</div>
</div>
<div class="col-sm-6 faq-box wow fadeInUp">
<div class="single-faq">
<h3><strong>Who am I contacting when I send a message to Stores?</strong></h3>
<span><i class="fa fa-plus"></i></span>
<div class="single-faq-text">
<p>
Linc helps you connect with the stores directly. When you “Message Store” from the Assist menu, you are directly
contacting the best person in the Customer Support department for that specific merchant.
</p>
<p>
To help you get the the best assistance from the store, we will include your purchase information.
</p>
</div>
</div>
<div class="single-faq">
<h3><strong>Who sees the messages I send to stores?</strong></h3>
<span><i class="fa fa-plus"></i></span>
<div class="single-faq-text">
<p>
Linc provides you with an easy way to communicate directly with the stores you purchase from. The message you send to
Store will be directed to their Customer Support or Customer Relations department.
</p>
<p>
To ensure your messages are addressed, Linc will monitor the reply from the merchant. If we detect that the merchant has not responded in 24hrs, we
will resend your original message and work with the store to resolve your need/issue.
</p>
</div>
</div>
<div class="single-faq">
<h3><strong>How quickly will a store respond? <br>What happens if they don't?</strong></h3>
<span><i class="fa fa-plus"></i></span>
<div class="single-faq-text">
<p>
We like to ensure that any message you send gets to the best person in the Store/Merchant’s Customer Support. In
addition, we include all relevant purchase information to help expedite your question or issue. The response time is
entirely at the discretion of the Store/Merchant Customer Service policy.
</p>
<p>
To ensure your messages are addressed, Linc
will monitor the reply from the merchant. If we detect that the merchant has not responded in 24hrs, we will resend your
original message.
</p>
</div>
</div>
<div class="single-faq">
<h3><strong>Which stores can I Contact with Linc?</strong></h3>
<span><i class="fa fa-plus"></i></span>
<div class="single-faq-text">
<p>
Linc is an intelligent Assist and Messaging tool. There are 2 ways you can contact a Store/Merchant. You can “Message”
or “Call”. Each Shopping Event Card in your ShopLine contains an Assist Button. This Assist button is customized for
each Shopping Event Card. You will have the choice to “Message” or “Call” store.
</p>
<p>
If neither of these options are available, it
means that we do not have the contact information for you.
</p>
<p>
Note: We are constantly updating our systems to ensure you have
the best experience and you can always offer suggestions to improve Linc.
</p>
</div>
</div>
<div class="single-faq">
<h3><strong>Can I delete a shopline event card?</strong></h3>
<span><i class="fa fa-plus"></i></span>
<div class="single-faq-text">
<p>
You can delete or discard any Shopping Event Card from your ShopLine by swiping right-to-left on top of Card. At this time
we do not provide a way to retrieve your Event Card once it has been deleted.
</p>
</div>
</div>
<div class="single-faq">
<h3><strong>Why is Linc missing my tracking status?</strong></h3>
<span><i class="fa fa-plus"></i></span>
<div class="single-faq-text">
<p>
Not all retailers are created equal. In some cases when you purchase from an on-line retailer only the order information is made
available by the store and it is difficult for Linc to obtain your tracking information.
</p>
<p>If you find this is happening too often please let Linc know
and we will do our best to work with the store directly to improve the experience and access to information.
</p>
</div>
</div>
<div class="single-faq">
<h3><strong>What does Linc do with my location information?</strong></h3>
<span><i class="fa fa-plus"></i></span>
<div class="single-faq-text">
<p>
Our promise to you is to help capture your shopping activities whether online on at retail. Linc uses your location information to suggest
places you may have shopped at during the day. We use location information to taylor your Linc Experience and provide you an easy
way to capture places you shop at.
</p>
<p>
This information is NOT shared with anyone without your permission. You have the option to disable
Suggest Locations anytime from the Profile/Settings screen.
</p>
</div>
</div>
</div>
</div>
</div>
</div>
<!-- FAQ -->
<!-- Call to action -->
<div class="call-to-action-container section-container section-container-full-bg" style="background-color: #25A3D5">
<div class="container">
<div class="row">
<div class="col-sm-12 call-to-action section-description wow fadeIn">
<h2> Linc to the Rescue
</h2>
</div>
</div>
<div class="row">
<div class="col-sm-12 call-to-action-button wow fadeInUp">
<a class="button-1" href="#">
<span class="button-1-left"><i class="fa fa-mobile"></i></span>
<span class="button-1-right">
<span class="button-1-right-top">Available on the</span>
<span class="button-1-right-bottom">App Store</span>
</span>
</a>
<a class="button-2" href="#">
<span class="button-2-left"><i class="fa fa-android"></i></span>
<span class="button-2-right">
<span class="button-2-right-top">Get it now for</span>
<span class="button-2-right-bottom">Android</span>
</span>
</a>
</div>
</div>
</div>
</div>
<!-- Subscription form -->
<div id='email' class="subscribe-container section-container" style="background-color: #9D9D9D;">
<div class="container">
<div class="row">
<div class="col-sm-12 subscribe section-description wow fadeIn">
<h2 id="whitetxt2">Stay Informed</h2>
<p class="whitetxt"> <strong> Sign up now and you'll be among the first to know about new features and releases.</strong> </p>
<form class="form-inline" action="assets/subscribe.php" method="post">
<input type="text" name="email" placeholder="Enter your email..." class="subscribe-email">
<button type="submit" class="btn"> <strong>Let's Linc</strong></button>
</form>
<div class="success-message"></div>
<div class="error-message"></div>
</div>
</div>
</div>
</div>
<!-- Javascript -->
<script src="assets/js/jquery-1.10.2.min.js"></script>
<script src="assets/js/jquery.backstretch.min.js"></script>
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<script src="assets/js/placeholder.js"></script>
<![endif]-->
</body>
</html>