Troubleshooting Guide

Troubleshooting

Having trouble with the AVS Device SDK? Here's a list of workarounds for common issues reported by AVS developers.

Let us know what we can do to help you by creating a new issue when you run into a problem.

All Platforms

Issue	Workaround/Resolution
Playback of Alexa TTS is truncated	If you are using the GStreamer-based MediaPlayer, change g_object_set(m_pipeline.audioSink, "sync", FALSE, NULL); to TRUE on line 671. Alternatively, change the sleep duration static const std::chrono::milliseconds SLEEP_AFTER_END_OF_AUDIO{300}; on line 93. Audio timeline synchronization is turned off to account for poor MPEG-TS audio packet timestamping, so you will need to adjust one or more of these values.
The SDK fails to load	The AlexaClientSDKConfig.json must reference database files or the SDK will fail to load.
No audio output from the SDK	The SDK uses the autoaudiosink element, which automatically selects the best sink to use based on your system's configuration. Step 1). Run this command: gst-launch-1.0 -m audiotestsrc ! autoaudiosink. If the system is working, you will hear a test tone. If the system is not working, you will hear no test tone. -m will help you determine which sink is selected, and allow you to troubleshoot that sink. Example: autoaudiosink0-actual-sink-osxaudio" (tag): GstMessageTag, taglist=(taglist)"taglist\,\ description\=\(string\)\"audiotest\\\ wave\"\;;. In this example, the log suggests that osxaudio is used. Step 2). Run this command gst-launch-1.0 -m audiotestsrc ! alsasink. If you hear a test tone, modify the value on line 599 from m_pipeline.audioSink = gst_element_factory_make("autoaudiosink", "audio_sink"); to m_pipeline.audioSink = gst_element_factory_make("alsasink", "audio_sink");.
The device fails to play Amazon Music, and the following error message is generated: curlEasyPerformFailed:error=Peer certificate cannot be authenticated with given CA certificates	If the device doesn't have the correct date you will experience certificate issues when contacting Amazon servers, so you'll need to change the date. To change the date (for example, to Jan 31, 2018): date +%Y%m%d -s "20180131". To change the time: date +%T -s "16:11:00".

Linux

Issue	Workaround/Resolution
No sound - Plantronix Speakerbox	sudo apt install gstreamer1.0-alsa. Additionally, there is some configuration work that needs to be done. See Issue 212 for details.
Can't play more than one sound simultaneously	Install the dmix plugin. See Issue 415 for details.

macOS

Issue	Workaround/Resolution
The SDK fails to build because of missing dependencies	Sometimes, the brew install command that is run during step 1.2.3 will fail if a dependency is already installed. To get around this issue, run a brew install command for each dependency individually.
SampleApp fails to build because your version of curl doesn't support HTTP/2	It's possible that curl didn't link correctly. To fix this issue, run brew uninstall curl, then repeat the steps in 1.2.2.
AuthServer.py throws this error: File "AuthServer/AuthServer.py", line 67 print 'The file "' + \ SyntaxError: Missing parentheses in call to 'print'	This is a known issue with Python 3.x. The workaround is to use Python 2.7.x.

RaspberryPi

Issue	Workaround/Resolution
No USB soundcard option	The SampleApp uses the default input and output for audio. To use a USB soundcard, install the dsnoop and dmix plugins. Paste this code into .asoundrc, and into asound.conf.

Windows

Issue	Workaround/Resolution
No USB soundcard option	The SampleApp uses the default input and output for audio. To use a USB soundcard, install the dsnoop and dmix plugins. Paste this code into .asoundrc, and into asound.conf.